The Patient and Family Advisory Council (PFAC) is a group of committed patients, family members, caregivers, healthcare providers and community members who work together to promote safe and comprehensive patient- and family-centered care at Wyoming Medical Center. Guided by WMC’s vision, mission and values, the council ensures our patients and families have a safe, quality, compassionate and supportive healthcare experience.
Council members are consultants, advisors and champions for the patient perspective. They shape policies to provide better care and service by developing strategies that strengthen communication and collaboration among healthcare providers, patients and families.
The council encourages a greater understanding of the healthcare experience through the eyes of the patient and family while forging a strong partnership between hospital staff, patients and families. It works with the WMC leadership team to evaluate WMC practices, programs and services while making recommendations to improve patient- and family-centered care. Council members provide a vital link between hospital staff and the community.
Council Member Criteria
To be a member of the Patient and Family Advisory Council, you must:
- Have received care or have been a patient’s caretaker at WMC within the last year
- Be able to keep personal information confidential
- Be able to listen to differing opinions and share different points of view respectfully
- Be positive and supportive of the council’s mission
- Be comfortable speaking candidly in a group
- Be able to work collaboratively with council members whose background, experience and style may be different than your own
- Be able to attend one meeting every month (10 meetings per year) with an attendance rate of at least 80 percent
- Be prepared to make a two-year commitment