Devin and Jason Hodges
I have to say that me and my wife were blown away by the hospitality and truly caring nature of the staff in the mother and baby center. We recently celebrated the birth of our second child and couldn’t ask for a better place to have been. We felt treated like each individual's family with the amount of care and attention they showed us. To top it all off just days after coming home we received this in the mail.
Photo, at left: The Hodges' care team sent this 'congratulations' card after the birth of their son. At right, Titus McCoy Hodges, born Jan. 26, 2019.
- Posted to Facebook Feb. 1, 2018
“ Every single individual that I and my family interacted with during my stay was outstanding. From the time we were greeted at the valet stand until we were assisted to the car for our departure, we experience World Class service. I was bown away by the professionalism and respect we received by not just the medical staff and nursing support but by the volunteers and even the housekeeping staff.
Dear Ms. Michele Chulick:
I want to commend you and your organization on my experiences during my recent surgery and recovery. I underwent a colon sigmoid resection on November 16, 2018 performed by Dr. Aimee Gough and assisted by Dr. Brandon Trojan.
Your most important asset as a company is your employees. I didn't learn that in a business class. I have experienced that during my 30+ years in sales and company management. Every single individual that I and my family interacted with during my stay was outstanding. From the time we were greeted at the valet stand until we were assisted to the car for our departure, we experience World Class service.
I was blown away by the professionalism and respect we received by not just the medical staff and nursing support but by the volunteers and even the housekeeping staff. Yes, the housekeeping staff who took the time to introduce themselves to make sure that we knew who to contact should we need something.
It is clear that you and your predecessor have put into place policies and procedures designed to create a successful organization to meet the medical needs of Casper and the surrounding communities. Your employees know their responsibilities. If it weren't for the nursing staff "bothering" me for my vitals on a regular basis, I would have thought I had wandered into The Four Seasons. However, I am quite certain that The Four Seasons wouldn't have responded so quickly to my room service requests as the service I received from food services. Perhaps the most telling difference was in actuality the size of the television which was a little lacking!
During the holiday season, we all have many things for which to be thankful. In my home, the first thing for which we will be grateful is the Casper medical community and Wyoming Medical Center. Thank you and your staff for what you mean to the Casper community.
- Letter from Jay Nelson, December 2018
Caryn and Bob Schulenberg
“ It was shocking that it all happened so fast, and then they came out and said he was doing well. I would never go anywhere else but this hospital. This hospital has taken such good care of every person that I have cared about.
There’s an old Chinese proverb that Caryn Schulenberg has been thinking about a lot: If you save someone’s life, you are responsible for them forever.
“I don’t believe that, but I do believe you are tied to them. There is part of you, because of what they gave you, that is tied to them forever,” she said.
If that’s the case, then a trip to the grocery store has forever linked Caryn, her husband Bob, and a group of strangers who just happened to be at the right place, at the right time.
Officer Jacob Carlson
Chuck and Mayra Heeman
“ The quick action they took was amazing to see, and there aren’t enough words to thank the staff for saving my wife’s life.
On the morning of Sept. 27, I brought (my wife, Mayra) to the ER with chest pains. She had been having steady pain in her upper chest for a couple hours, the kind that one thinks of when one is having a heart attack. The ER staff got her in and checked immediately, and her EKG looked normal but the pain wouldn’t go away despite giving her pain killers through an IV. So the thought was that she may have a clot somewhere, and we waited for her to get a scan. They monitored her constantly into the early afternoon hours.
Then her EKG started “fluttering” and she went into having what they said was an “acute” heart attack. The staff was amazing; They jumped into action and had her in the cath lab almost immediately. Dr. Allan Wicks and Dr. Adrian Futcher took care of her, putting in four stents and finding some pretty significant arterial damage while they were in there. This was no real surprise as Mayra has a long family history of heart disease. She spent two more days – one in ICU and one in a regular room – and the entire staff was great, walking us through every step of what was happening and what to expect in the coming months. We never wanted for information and the staff was patient, friendly and professional. I know they deal with this stuff all the time but of course when it happens to you it’s a different thing, and they understood that as evident by their great treatment of Mayra.
Now she’s looking at a quadruple bypass, though her actual heart muscle seems to be in pretty good shape. We were so fortunate to already be in the ER when the attack happened or we might have been looking at a different outcome, according to Dr. Wicks. The quick action they took was amazing to see and there aren’t enough words to thank the staff for saving my wife’s life.
I just wanted to let you know that you work at a place with some pretty amazing people and Mayra and I appreciate you all much more than we can ever say!
- Letter to WMC, September 2018
Huge Rave to Dr. (George) Carmen and staff at WMC. I had to take my sister in today and, as always, we were worried. The nurses got her through triage and in a room within 15 minutes of us getting there, and Dr. Carmen was in not too much later. He was definitely one of the nicest ED doctors that I've dealt with in a long, long time. His bedside manner was just phenomenal. He made my sister feel better and answered every question we had. Always hate going to the hospital, but great doctors and nurses like today make it a little less traumatic.
- Posted to Facebook Oct. 20, 2018
Shelley Leigh, Babe and Family
“ I want to thank each and every one of (the staff) for their lovely attitude. We travel a lot with our dog, and the people of Wyoming are the most dog friendly. People are more kind in Wyoming; they are more considerate. These are the bits of humanity that make life so pleasant.
A car crash on Sept. 4 separated Shelley Leigh from her beloved yellow lab, Babe, when she was life flighted to Wyoming Medical Center. But doctors and staff knew she needed her dog to help her heal.